9 Frequently Asked Questions on Custom T-Shirts & Apparel
The guys needed a better brand since their current brand, "My T-Shirt Guys," didn't convey all they could offer. So, wanting something that said "College" without saying "College," and "Custom Printed T-Shirts and Apparel" without saying "Custom T-Shirts and Apparel," the brainstorming began. The result, was something that was truly unique and memorable, something that their current market could gravitate to: Coed Monkey.
We really try to make ordering custom t-shirts and apparel easy, so whether or not you submit your order on our website, or through a Coed Monkey Order rep via email or phone, you will “ok” both the PO (Purchase Order) and the Art Proof before we do any printing.
We want to make sure that you are 100% Satisfied with the service that you receive as well as the custom printed t-shirts and apparel, so doing everything online, with a Real Person answering the phone or emails means that we truly care about your order… while making sure that everything gets done right the first time!
3. How long does it take to complete an order, and will you ship outside of the Continental United States?
A standard order with Coed Monkey takes 7-10 business days from the time that we receive all of your order information. Rush orders are available upon request and we will quote you for any applicable rush charges prior to beginning your order.
There are a few factors that can go into how long it takes to complete your order: First, how long it takes us to get your shirts or apparel into us. In some cases, American Apparel products can take up to 2 weeks to arrive to us, so this order will obviously take longer than a standard 7-10 Business Day order, but this is NOT a common occurrence. The second factor that can play into how long it takes us to complete your order is our current production schedule. To help us get your order in-and-out as fast as possible, please give us as much heads up and pre-planning time as possible.
Shipping outside of the Continental United States:
We do not do orders outside of the Continental United States (Alaska and Hawaii), or Canada, Mexico, etc. because of shipping rates and travel times that are often unreliable. If you are outside of the Continental United States, we'd urge you to work with a local screen printer since we are not setup to ship to these locations.
With Coed Monkey there are NO Additional Fees… we try to make ordering custom screen printed t-shirts and apparel easy, so there are No Setup Charges, No Screen Charges, No Shipping Charges and No Sales Tax since all orders are online.
In the case that you need us to do custom artwork, or if you need expedited shipping, then we will quote you for this prior to you submitting your order. We will NEVER spring a hidden fee on you. Our prices are very competitive with other printers and we try to make ordering A TON easier than working with any other printer, so please ask us if you had any questions on pricing.
If you go through our website you can pay for the order one of two ways:
1. You can pay online with a Credit Card in the shopping cart by entering your Visa or Mastercard, and then you wlll be charged once the order has shipped.
2. You can pay with a Check/PO from your University or Business’ Accounting Department. You will need to provide us with the valid PO number at the time of the order so that we can accept the order.If you go through a Coed Monkey Order Rep by calling or emailing us your order, then you will be invoiced for the order and then you can either pay online with a credit card (Visa or Mastercard), or send a check in.
All orders over $2000 will require a minimum of 1/2 down-payment before processing order. If you had any questions on these larger orders, or anything else, please call us and discuss your order with a Coed Monkey Order Rep to determine the payment options, including down-payment requirements or Net Payment terms.
6. Artwork, Artwork, Artwork... Everything you need to know about Artwork, Logo Placement & Pantone Colors.
Adobe Illustrator (.AI file):
Adobe Photoshop (.PSD file):
We can also accept EPS, PDF, TIFF, JPG, GIF or BMP files. However, most of these formats have an existing AI or PSD file that was used to create them, so we'd prefer the original AI or PSD file. For each of these additional file formats, we must look at it to confirm that it is formated correctly for screen printing and that the image is not pixelated... so to help us, if you can, please make sure that the logo that you send is saved in the size that you want it printed. For multi-colored images we might not be able to use TIFF, JPG, GIF or BMP files... we will have to look at each file individually to see if it will work correctly for screen separations as we prep the art for production.
Custom Art Creation or Re-Creation:All artwork created by Coed Monkey is the sole property of Coed Monkey. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork in a print friendly format. You are not paying for the ownership and rights of the artwork, so we would not send you a copy of the vector artwork. Rights to the artwork can be purchased in addition to the creation fees.
Any artwork you submit to us for printing that is in a print-friendly format, that is not being created by Coed Monkey, is owned by you or its rightful owner, not Coed Monkey. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.
In the case that you are trying to decide between multiple shirt styles, colors, or both for your artwork, we can create an "Options File" for you to review your artwork on multiple apparel styles and/or colors. Because of the time to create this, there is an Art Fee of $40 for the first 3 options and then an additional $10/option after that. Please note that the Options File is separate from your official Coed Monkey Art Proof that is always included FREE with each order, and created once the artwork is finalized further along in the order process.
Custom Screen Printed Logo Placement Guides:
Unisex and Ladies Front Logo Placement Guide:
Back Screen Printed Logo Placement Guide:
Youth to Adult Screen Printed Logo Placement Guide:
Pantone Custom Screen Printing Color Guide:
If your artwork does not work or if you do not have any artwork yet, our art department can easily create or recreate the custom artwork for you. Please call us at 1-877-T-Shirt-1 if you had any questions!
Our best-selling Vintage Ink combinations are a darker t-shirt color with a Vintage White ink. This looks very cool and allows the white ink to look older, or more worn like popular clothing brands such as Obey, Abercrombie, Hurley, or any other brands that do not always feature thick ink. Here is a video to describe the Vintage vs. Standard Ink Process that we offer:
Here are some quick Tips for printing with our Vintage Ink Process:
3 Tips for Printing with our Vintage Ink:
2. Avoid large blocks of ink in the design. Leave "white space" for the shirt color in the design. This allows the logo to rest naturally on the person wearing it, since it's not a solid block of ink on the chest. Leaving "white space" for the shirt color to shine through also will allow you to have a more complex piece of artwork with fewer ink colors since the shirt color will actually be a part of the artwork... this will mean a cheaper print cost... and that makes everyone happy!
Please Note: We cannot guarantee how this will always work on each garment and we actually will not know exactly how the ink will work on each garment color and for each ink color, but check out this video to see the vintage ink in action and please let us know if you had any questions.
8. What if I want to mix-n-match different shirts/apparel, mix-n-match ink colors, or can't find the product that I want on CoedMonkey.com?
We've done our best to feature the products that we think you'll like most, but with so many different products by so many different brands, we are sure to have left a few off our list. If you would like a product that is not on this website, please send us a message on our Contact Us page or give us a call, and then we will work on getting you the apparel of your dreams.
Also, we can screen print the same design on different garments by "mixing-and-matching" the order. If you would like to "mix-and-match" garments, please call us and speak to a Coed Monkey Order Representative so that we can help you on this... otherwise, please drop us a Contact Message.
This option is GREAT if you…
-could use more than one shirt style with the same art design
-would like both Unisex and Ladies versions
-could use more than one color in a particular style
-would like both Adult and Youth sizes
Options vary for each of these Mix-n-Match scenarios, but please contact us directly if any of these sound like the best option for your order and we will work with you on finding the right apparel and put together your custom PO!
Please note, there is a small additional fee ($.25) per garment when ordering more than three different styles or colors, as it can increase both the expense of getting the garments to us and the margin for error in retrieving blank goods from our suppliers.
Here are some of our most popular styles that are available in Unisex, Ladies, and some Youth versions (colors may vary by style), which you may want to mix-n-match:
Next Level Fitted T-Shirt, Gildan Best Value T-Shirt, American Apparel 100% Cotton T-Shirt, American Apparel 50/50 T-Shirt, American Apparel 50/25/25 T-Shirt, and our American Apparel 50/25/25 Tank TopYou can also mix-n-match ink colors, but there is a one-time, $15 ink switch fee for each switch that you make (your first color is included in the quoted price). Please let us know if you had any questions on this and your Coed Monkey Order Representative will help you determine final costs, so please contact us for more info!
Coed Monkey LLC respects your privacy. Coed Monkey LLC does not buy, sell, rent, lease, hock, barter, donate, or share personal information, email addresses or identifiable information regarding its customers in any way. Any information collected regarding our customers is held with the utmost care and security.
Coed Monkey LLC reserves the right, without prior notification, to refuse service to any one or limit the order quantity on any items we deem necessary. Verification of information prior to the acceptance of any order may be required. No international orders will be accepted.
Canceling an Order:
Orders that are cancelled prior to printing (after approval of PO or Art Proof or both) will be subject to a Cancellation Fee. The Cancellation Fee is determined upon total order value, return/restocking fees for the blank apparel, and lost production time (minimum of $50.00). Cancellations will not be accepted once the apparel has been printed.
Our goal is to provide the best customer service and best product. In doing so, we make every effort to prevent mistakes. So, for each order, Coed Monkey puts together a PO and digital Art Proof to be reviewed and approved before moving forward on the order.
We fully stand behind our work. But, if for any reason you receive your order and it is not what was agreed upon (according to the approved PO and Art Proof), we will work with you to make it right! If you should have any questions or concerns after receiving your order, please notify us immediately by either calling 1-877-T-SHIRT-1 or emailing the representative who assisted you with the order.
Please let us know if you had any other questions by calling us at 1-877-T-Shirt-1 or dropping us a Contact Message.