Want Vintage or Standard Ink?
Want Vintage or Standard Ink?

Coed Monkey LLC Order Terms and Conditions

Ordering

How to Start

Online. Give us a call: 1-877-874-4781. Drop a note through our contact page. Or live chat (in the lower right of the page). 

The information we will need to complete your order is:

  • What items do you need? (styles, colors, sizes, and quantities)
  • What artwork will you use on what printable locations? (size, placements, colors, art files)
  • Where do you need them shipped?

If you know the answers, great. If you don’t, it’s OK. We’ll help you get there.

Online Orders

Coed Monkey is focused on helping you confidently create high-quality, customized products for your organization, event, or business. Our online order system helps simplify the process for many of our clients by allowing them to select price, provide artwork for a limited number of production options.

Due to the complicated nature of custom decorating products, variations in artwork and application processes, the fluctuating availability of product, and many other factors can cause the final price for your project to change from the initial quote produced by our online ordering tool.

Don’t worry, there will be no surprises.

If there is any issue, we let you know right away. We do not charge you until every detail has been confirmed and approved by you to move into production. Whether you start your order online, on the phone, through email, or on a chat, you will receive the same, high-level of service from our Customer Care team to make sure you get exactly what you need with no hidden costs.

Order Approval

For each order, we will put together a digital Art Proof and a final Estimate/Invoice  for your approval. Once both are approved, we will move the order into production and either process the payment to your card (if provided through a website order) or send you a link to pay your Invoice from invoice@coedmonkey.com. Coed Monkey is not responsible for any mistakes on either the Art Proof or Estimate/Invoice once they have been approved.

By approving your Estimate/Invoice and Art Proof, you are verifying that all of the information on the order is *exactly* as you would like it to be printed, and acknowledging that you have all licenses and rights to the images you wish to print, releasing Coed Monkey from any legal liability pertaining to copyright issues. You are also agreeing to the Coed Monkey Terms and Conditions. It is extremely important that you understand our terms before finalizing your order details as they inform you of possible issues that may occur.

Minimum Order Size

Our minimum order quantity is 25 pieces receiving the same design (including artwork, placement, and dimension).

Press Proofs

We reserve completing press proofs for orders of 500+ pieces because of the high cost and lost production time to complete just a few pieces. Please keep in mind that completing a press proof adds time to the overall order process (approx. an additional 2 weeks) and will only be pursued after the final Estimate/Invoice and Art Proof are approved.

Payment

We ask that the payment method for your order to be determined prior to your approval of the Art Proof and Estimate/Invoice, and paid in full prior to your order shipping. We accept checks, Visa, Mastercard, American Express, Discover.

There is a $30 charge for returned checks. The subsequent payment must be made with cash or cashiers check.

Canceling an Order

Requests to cancel an order should be called in to 1-877-T-SHIRT-1 and must be received prior to production. Orders that are cancelled prior to printing (after approval of Estimate/Invoice or Art Proof or both) will be subject to a Cancellation Fee. The Cancellation Fee is determined upon total order value, return/restocking fees for the blank apparel, and lost production time (minimum of $50.00). Cancellations will not be accepted once the apparel has been printed.

Order Acceptance

Though rarely needed, Coed Monkey reserves the right, without prior notification, to refuse service or limit order quantities as we deem necessary. Verification of information prior to the acceptance of any order may be required. No international orders will be accepted.

*We cannot use Trademarked logos, fonts, or text without appropriate consent.

Under Runs & Spoilage

We always do our best to get you what you ordered. However, due to the nature of this business, Coed Monkey is not responsible for under-runs or spoilage of up to 3% on jobs of 100 shirts or more per design, and up to 10% on jobs of less than 100 pieces. Please keep this in-mind when ordering (it is always a great idea to order extras). We will credit you the cost of any items shorted from your order, or process a reprint for no additional charge if more than 10% of your order was effected (10 shirts minimum).

*Coed Monkey will not, at any time, be responsible for any lost profits on items shorted from your order. (IE: If you paid $9.99 per shirt to get the shirt printed, but you sell them for $30.00, Coed Monkey is only responsible for the $9.99 you would have paid us for the shirt).

Timing

Turnaround

The turnaround time on your order with Coed Monkey starts when you’ve declared your payment method, we have all information required to complete your order (all artwork, sizes/shirts style, shipping info, etc.) & your Art Proof and Estimate/Invoice have been approved. Delay in receipt of *any* of this info could result in production delays. Our current turnaround time is 7-10 Business Days including shipping to having the completed order in-hands. Complex orders/add-ons/changes, apparel availability, or holiday seasons may increase the turnaround.

In-Hands Date

If you have a deadline for your order (a specific day you need the order in-hands), it is very important that you let us know before placing your order. A rush fee may apply if there is not enough time to complete your order under standard turnaround times. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of Coed Monkey's control (ie: weather delays, shipping errors by the blank apparel supplier, etc.) may also require more time and are not factored into the initial turnaround time estimate.

Shipping

Coed Monkey is not responsible for any shipping delays caused by the shipping company.

Examples: 1.) UPS cannot deliver your package on time due to inclement weather. 2.) UPS delivers your package to the wrong address (although the correct address was provided) and you do not receive your products on time. 3.) UPS has extended delivery time due to holidays.

Holidays

We love to spend the holidays with our families and friends, just like you do! :-) For that reason, we are closed for the following holidays. These days are not considered operational business days and will not count towards turnaround time:

  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • The Day After Thanksgiving
  • Christmas Eve through New Year’s Day

Artwork

Preparation

Here are the art file formats we prefer to ensure the best print possible…

Illustrator (Vector File)

Adobe Illustrator file formats are by far the best files for us to work with… since we run on Adobe Cloud, we always have the most up-to-date version of Illustrator!  However, we do ask that you "Convert all fonts to Outlines" so that we can use the artwork without needing to ask you to email us the font file.

Photoshop

Another artwork format we often see is an Adobe Photoshop file, or .psd. With photoshop files, the artwork is pixel-based, and therefore will always have some level of graininess/fuzziness/pixelation - even when saved at a high resolution at print size. We require photoshop files to be saved at print size, with a DPI of 600 or better. We also ask that colors be separated into separate layers. This makes it easy for us to create screens for print and gives us the best opportunity to create awesome-looking prints with a PSD file.

Other file formats

We often see several other file types submitted to us for production, such as .JPG, .PNG, .TIFF, or .BMP files. These files are often “replica” image files of the original artwork, and are rarely useful for screen printing. We would need the original artwork file for your design to avoid obvious pixelation or other printing issues.

Creation & Ownership

If you hire us to create or re-create artwork for you, here is what we will need from you to complete the task…

  1. Ideas and inspiration, including pictures if possible
  2. Ink colors, Size, Placement of the design on the garment
  3. Garment style/color/sizes
  4. Font Styles to use (if unknown, see dafont.com for some great options and let us know which you prefer)

Pricing for the artwork will be determined upon receiving this information. Pricing starts at $75 and can be more depending on the complexity and time needed to accomplish the artwork. The base artwork charge includes one round of complimentary revision, and each additional round is billed at $75/hour in half-hour increments. We retain the rights for created artwork and can use it for any purposes  including, but not limited to, use with future printed orders, online in pictures or digital formats, use on social platforms such as Instagram, Twitter, Facebook and Google+, unless otherwise decided by both parties—customer and Coed Monkey. To purchase the full rights to the artwork, please ask your Coed Monkey Care Representative for details.

*We cannot use Trademarked logos, fonts, or text without appropriate consent.

Apparel

Garments

Coed Monkey is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We inspect the garments as we print them, but we cannot guarantee each garment.

Coed Monkey is not responsible for items that are out of stock. While we check availability frequently, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.

We do not print on customer provided goods, as we are unable to predict how the garments will accept the ink or hold up throughout the production process.

If an exact count is important for your order, we highly recommend ordering 5% extra of each size.

Samples & Subjectivity

We work hard to help you pick a garment that matches your needs. After all, fashion is subjective, which is why off-the-rack apparel retailers have fitting rooms and free returns. Unfortunately, once we customize the apparel, we can’t take it back and resell it. So Coed Monkey will not be responsible for your satisfaction if you receive your order and decide you don’t like the cut, fit, color, trim, or any other subjective criteria. We ask that you to do your due diligence on the garment choice and ask us plenty of questions. If your order timeline allows and you are not familiar with the fit, feel, or color you would like to order, we highly recommend you order a blank sample. Please call us (1-877-874-4781) and we will be happy to get you a quote! Custom samples will not credit to the cost of your order.

Production

Screen Printing is an Art

Screen Printing is definitely more of an art than a science, so when planning your order or reviewing your printed apparel, please know we do everything we can to ensure as much consistency throughout a run as possible. Some inconsistency is unavoidable in this form of art.

Starting Points: Even though we have over 14 years of experience, there is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2” down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2”, they may be off by as much as an inch in either direction. This will not be considered a misprint and Coed Monkey will not reprint or refund these shirts.

Dimensions: The same goes for requested artwork dimensions on the apparel. Movement of fabric and applied heat throughout the production process can slightly alter the actual dimension of a printed design. (ex. a design will be prepared at 10” wide exactly, but after going through the printing process, the outcome may be slightly wider or narrower depending on how the shirt received the ink and responded to the process.)

Pressure Lines: Due to the act of screen printing involving a certain amount of pressure on the garments, there is potential for a pressure line to show up as a faint box around the printed portions of your design. This is not permanent, and merely the result of the fibers of the apparel being pushed down around the perimeter of the screen when the ink squeegee moves across it. Any such marks will go away as the apparel is washed :-) It has proven to show up more on darker apparel colors, but not exclusively, and is completely unpredictable as to when it will appear. But, we like to share this so that you won’t be surprised if you should see any such lines.

Fibers: At times, the fibers in an apparel style may be more noticeable to the eye or touch after printing, depending on how the ink settles on the garment, the fabric composition, and other factors. This can vary from one order to the next, and even within an order.

Standard Ink will often produce a more textured outcome than Vintage Ink due to the thicker layer of ink printed on the apparel. So, this is something to keep in mind when choosing which ink style is right for your order. Here is a link to more info on ink styles: https://www.coedmonkey.com/pages/faq#ink-types.

Mix-n-Match Orders/Board Switches

Orders containing multiple apparel styles and/or colors may be subject to an additional charge for the added production complexity in the order, including acquiring the blank apparel, additional setup during production, and other factors.  

Mix-n-Match Orders refers to orders that contain (unisex + ladies), (unisex + youth), or (unisex + unisex XSmall) will require a Board Switch charge of $40 for switching the print board out during production from the larger unisex print board to the smaller unisex xs/ladies/youth print board. This helps ensure that the smaller garments do not get stretched out which causes distorted and warped printing. If ordering through our website, this fee will be added to the Invoice total by your Coed Monkey Rep during the order confirmation process.

Mix-n-Match Orders will have a print-size restriction for all pieces in the run, based on the smallest apparel size being ordered.

Print Restrictions

We do not print over seams or zippers, as this tends to create a sloppy-looking print due to the uneven surface a seam or zipper presents during printing.

Print size may be restricted dependent upon the smallest-size garment included in the order. Orders containing unisex size XSmall, ladies apparel, or youth apparel will be restricted to a maximum print of 9” wide on the front. Orders containing Toddler apparel will be restricted to a maximum print of 7” wide on the front.

Sleeve prints have a maximum print of 3.5” wide due to the small print area of that location.

Post-Order

Quality Assurance

We try to check every garment as it comes off of the press, but there is potential for mistakes to go unnoticed. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72 hour window from the time you receive the goods to notify us of any issues with the order. Coed Monkey will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Coed Monkey also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While we do perform quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.

Returns & Reprints

We go to great lengths to ensure that every order that leaves our facility is correct. All of our customers are valued customers, and it is our goal to make sure you receive the best customer care and final product. Any order printed differently than approved will be granted a reprint of the defective product. All claims must be submitted within 72 hours of date of delivery. Please call us (1-877-T-SHIRT-1) to submit your claim. If Coed Monkey is responsible for any errors in your order, we will gladly accept responsibility for the issues and will reprint the shirts printed in error. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate. We will require that you ship the misprinted shirts back to our shop (we will provide you with a UPS label and will cover shipping costs). Absolutely no returns can be accepted for any reason later than 30 calendar days from the date your order was shipped.

Coed Monkey will not be responsible for any shirts sold or given away prior to returning the order.

Example: If you order 100 shirts and you've sold 15 but then you discover a print defect and you return only 85 shirts to Coed Monkey, we are only responsible for reprinting the remaining 85 shirts).

Privacy Policy

Coed Monkey respects your privacy and does not buy, sell, rent, lease, hock, barter, donate, or share personal information, email addresses or identifiable information regarding its customers in any way. Any information collected regarding our customers is held with the utmost care and security and will not be used outside Coed Monkey without your notification and permission.